Co-Op Customer Service

EF Education First / Hult•Cambridge, MA

14h•Onsite

About The Position

EF Language Abroad is seeking a Customer Experience Co-Op to support students and parents from enrollment through their return home, helping ensure every aspect of their language course abroad is seamless and positive. The role serves a diverse customer base, from young teens to retirees, and works closely with the sales team to support sales, customer retention, and satisfaction. Responsibilities include managing student travel documents, payments, and pre-departure materials, as well as assisting with marketing initiatives, materials management, and event coordination. This co-op offers a university student the opportunity to gain experience in international education and customer support as part of a quality-oriented, multi-skilled team. The position is in person Monday through Friday, 40 hours per week, at $20 per hour, and runs from January 5, 2027 through June 2027. EF is committed to safeguarding children, young people, and vulnerable adults; positions are subject to criminal background and/or reference checks, as applicable.

Requirements

Strong attention to detail.
Problem-solving mentality.
Creative approach and entrepreneurial mindset.
Self-motivated and ambitious, with the ability to manage and complete projects with minimal direction.
Ability to prioritize, meet challenging deadlines, and perform under pressure.
Comfort speaking on the phone.

Nice To Haves

Study abroad experience is preferred.

Responsibilities

Serve as a point of contact for enrolled students and their parents.
Manage course payments.
Ensure all necessary forms and paperwork are collected.
Support customer retention through emails, phone calls, and online meetings.
Coordinate flight and travel details.
Support the sales team with email and text marketing.
Support indirect sales through upselling.
Upload leads and maintain the database.
Manage and prioritize multiple tasks while working efficiently under pressure.
Work collaboratively to respond to customer needs.
Maintain a positive attitude when approaching challenging situations.
Take initiative and use available tools to help customers travel on a language course abroad.
Support the sales team through marketing initiatives, materials management, and event coordination.
Manage student travel documents and pre-departure materials.