Co-Op Customer Service Engineer

Centella•Miami, FL

About The Position

The Co-Op Field Service Engineer program is a six-month co-op offering hands-on experience alongside experienced Field Service Engineers. Participants gain exposure to equipment maintenance, troubleshooting, repairs, and customer service in a customer-facing environment. The role supports field operations at client sites, including preventive maintenance, installations, diagnostics, and repairs of company equipment. Co-op engineers work under supervision and receive training, mentorship, and opportunities to develop technical and interpersonal skills.

Requirements

Currently enrolled in a bachelor's degree program in Electrical Engineering or a related technical field.
Strong electrical and technical aptitude and an interest in hands-on work and equipment troubleshooting.
Basic understanding of electrical systems, mechanical principles, and diagnostics.
Excellent problem-solving skills and attention to detail.
Effective verbal and written communication skills and a customer-focused attitude.
Ability to work independently and as part of a team in a fast-paced environment.
Willingness to travel to customer sites as needed.
A valid driver's license may be required.
Customer service focus, including for internal and external customers.
Skills in active listening, written comprehension, deductive reasoning, documentation, information processing, and computer use.
Ability to drive safely, inspect equipment and materials, apply mathematics, and monitor processes and surroundings.
Physical flexibility and static strength.
Ability to memorize information and instruct or teach others.

Nice To Haves

Familiarity with multimeters, oscilloscopes, and other diagnostic equipment.

Responsibilities

Interact courteously and professionally with internal and external customers to address assigned service issues.
Assist with repairs of diagnostic imaging, therapy, computer, and clinical network systems at customer sites, using available resources and consulting experienced engineers as needed.
Perform planned maintenance and equipment modifications on time under the supervision of trained Customer Service Engineers.
Complete required documentation accurately, legibly, and promptly.
Assist with equipment installations, including uncrating, inventory, mechanical assembly, cabling, calibrations, adjustments, and testing.
Assist with routine and preventive maintenance of technical equipment at customer locations.
Work alongside experienced engineers to troubleshoot and diagnose equipment issues using technical manuals and diagnostic tools.
Communicate with customers to understand service needs, provide updates, and support customer satisfaction.
Maintain service reports, equipment logs, maintenance schedules, and other technical records.
Follow safety protocols, company policies, regulatory requirements, industry standards, client guidelines, and work procedures.
Participate in Centella training courses and expand equipment repair and service knowledge through field assignments.
Drive safely and courteously.
Enter all service orders accurately into the software system.