Co-Op Customer Service

Education First • Boston, MA

3d • Onsite

About The Position

EF Language Abroad offers immersive short- and long-term language courses in countries where the languages are spoken. The Customer Experience Co-Op works with students and parents from enrollment until students return, helping ensure their course experience is seamless and positive. Customers range from young teens to retirees, so the role serves a diverse range of people. The Co-Op works closely with the sales team to support sales, customer retention, and satisfaction through marketing initiatives, materials management, event coordination, and other activities. The role also manages student travel documents, payment collection and processing, and pre-departure materials. This opportunity is intended for a university student seeking experience in international education and customer support. The role is in person, Monday through Friday, for 40 hours per week, from January 5, 2027 through June 2027.

Requirements

• Strong attention to detail.
• Problem-solving mentality.
• Creative approach and entrepreneurial mindset.
• Self-motivated and ambitious, with the ability to manage and complete projects with minimal direction.
• Ability to prioritize, meet challenging deadlines, and perform under pressure.
• Comfortable speaking on the phone.

Nice To Haves

• Study abroad experience is preferred.

Responsibilities

• Serve as a point of contact for enrolled students and their parents.
• Manage course payments.
• Ensure all required forms and paperwork are collected.
• Support customer retention through email, phone calls, and online meetings.
• Coordinate flight and travel details.
• Support the sales team with email and text marketing.
• Contribute to indirect sales through upselling.
• Upload leads and maintain the database.
• Manage and prioritize multiple tasks while working efficiently under pressure.
• Work collaboratively to respond to customer needs.
• Maintain a positive attitude when approaching challenging situations.
• Take initiative and use available tools to help customers travel on a language course abroad.
• Support sales through marketing initiatives, materials management, and event coordination.
• Manage student travel documents and pre-departure materials.

Benefits

• Flexible language courses abroad are offered by EF International Language Campuses.
• Employees join a purpose-driven, international, energetic community that values continuous learning, innovation, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed