Customer Service Clerk

TLCPL • Toledo, OH

12d • Onsite

About The Position

The Customer Service Clerk I/II works under the direct supervision of the Supervisor Circulation Services, performing circulation routines and related duties while serving the public courteously and efficiently. The incumbent is expected to support TLCPL’s mission and values, including being welcoming, innovative, objective, accountable, and collaborative, and to help foster an inclusive environment where staff and customers belong.

The position is limited part-time, with a minimum of 15 hours per week. Work may include mornings, afternoons, evenings, and weekends. Employees may rotate among Library facilities, travel off-site within the county, and perform other duties needed for efficient agency and library operations. The work is directed and reviewed by a supervisor and generally follows established procedures. A drug screen and medical examination must be completed before the start date; BCI/FBI criminal background clearance and an MVR history are required.

Requirements

• High school diploma or GED.
• Knowledge of library circulation procedures and practices.
• Basic technology skills, including a basic understanding of computer equipment, web browsers, and websites, and the ability to use an electronic timecard system.
• Ability to interact pleasantly with patrons of all ages and diverse socioeconomic backgrounds.
• Ability to communicate and work cooperatively and effectively with a supervisor and coworkers.
• Ability to work independently and perform detailed tasks neatly and accurately.
• Minimum of one year of direct customer service experience.
• Minimum of one year of experience handling cash and credit card transactions.
• Ability to type accurately at 35 words per minute.
• Valid driver’s license and auto insurance meeting state minimum coverage requirements; must meet eligibility requirements under the Library’s Vehicle Motor Use Policy.
• Must obtain passport certification within 12 months of job incumbency if assigned to passport agencies.
• May be required to regularly drive a library-owned or personal vehicle on library business.
• BCI/FBI criminal background record clearance and MVR history are required.
• Must complete a drug screen and medical examination before the start date.

Nice To Haves

• Previous experience as a circulation clerk.
• Experience using Microsoft Office Suite (Word, Excel, and PowerPoint) and mobile devices such as iPhone, iPad, Nook, Kindle, and laptops.

Responsibilities

• Perform circulation procedures, including charging and discharging loan materials; accepting and computing fines; registering borrowers; and processing overdue materials, reserves, inter-loans, and branch loans.
• Verify and process registrations as assigned.
• Prepare receipts according to established routines and policies.
• Establish and maintain rapport with customers in a friendly and courteous manner.
• Communicate library information, including initiatives, services, programs, and book sales, to customers as appropriate.
• Assist patrons with circulation problems and concerns.
• Answer telephone calls, provide information, or direct calls to the supervisor or librarians.
• Support diversity, equity, and inclusion and promote a culture where staff and customers belong.
• Keep informed of library policies and procedures and participate in appropriate workshops, seminars, and training to enhance job skills.
• Rotate to duties and assignments at other Library facilities as assigned.
• Perform other duties as assigned or needed for efficient agency and library operations.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED