Customer Service - Hourly - Customer Service Clerk

Standard Motor Products, Inc. • Lewisville, TX

120d

About The Position

The Customer Service Clerk performs administrative and clerical tasks that support efficient departmental operations. The role requires excellent service standards and strong organizational skills. Duties include processing product return credits, debits, and denials; maintaining related documentation and records; supporting reception and phone coverage; preparing customer invoices and export documentation; and providing data entry and periodic customer contact center support. This position does not supervise other employees.

Requirements

• Proficiency with PC business applications such as Microsoft Office; Word and Excel experience is required.
• Capability to use an AS/400-based system.
• High degree of accuracy with numerical data entry.
• Strong written and verbal communication skills.
• Team-oriented with a strong attendance record.
• Self-motivated, able to take initiative, and able to work in a team environment.
• Ability to multitask and perform analytical tasks.

Nice To Haves

• J.D. Edwards experience.
• Knowledge of MRP systems.
• Associate’s degree.

Responsibilities

• Process product return credits, debits, and denials, and maintain supporting spreadsheets.
• Sort, match, and distribute daily generated credit memos and supporting documentation.
• Provide reception support, including phone coverage and guest intake.
• Provide commercial invoices and export documentation for customer orders crossing international borders.
• Prepare and mail invoices and statements daily.
• Maintain physical and virtual files and records so they remain updated and easily accessible.
• Monitor office-supply stock and report shortages.
• Perform clerical data entry and periodic customer contact center support.
• Perform other office duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed