Customer Service Clerk

Piggly Wiggly (Fox Bros. Piggly Wiggly)•Oconomowoc, WI

71d•Onsite

About The Position

Fox Bros. Piggly Wiggly is a 100% employee-owned grocery chain with 10 locations in Southeastern Wisconsin. They have been awarded “Top Workplace” by the Milwaukee Journal Sentinel for several years in a row. This role reports directly to the Customer Service Manager and is responsible for providing superior service to customers and employees. The basic function is to perform administrative, customer service, and general housekeeping functions to ensure the front end of the store is well maintained, safe, and running efficiently.

Requirements

Possess and maintain positive communication and customer relation’s skills.
Embrace and live our Company Mission Statement.
Display and maintain our SOUP commitment- “Sense Of Urgency Please.”
Be a team player and be flexible, versatile, supportive, positive, do one’s fair share and not display it’s a “not my job mentality”.
Meet and maintain position availability, attendance and punctuality expectations.
Able to work efficiently/effectively in a fast paced multi-changing work environment and embrace change.
Remember image is vital –therefore, good hygiene, wearing appropriate company apparel, name tag, hair nets where designated, and a smile is required. Remember, “Beat the Greet”.
Meet position productivity, accuracy, and quality, dependability and physical requirements.
Abide by company and department policies, practices and procedures.
Understand that one’s work schedule continues to be based upon store needs, the season, and includes working holidays, weekends, and varied work schedules and/or shifts, as warranted.
Previous experience working as customer service in a retail/grocery environment.
Able to perform department operations, practices and procedures within a retail/grocery environment.
Be self-directed, results oriented, project a positive business image and lead by example.
Good attention to detail and follow through skills.
Good customer relations’ skills.
Meet department productivity, policy, standard operating procedures, quality and safety requirements.
Works efficiently with weights, measures, scales and tally unit product retail prices.
Do basic computer entries required for this position.
Operate department equipment in a safe and efficient manner.
Work hours required. This includes flexible shift schedules, overtime and weekends required.
Meet physical requirements.
Proficient skills in operation of scanners, cash registers, calculator and basic office equipment such as a fax, copier, etc.
Must be 18 years of age to operate certain department equipment.

Nice To Haves

Prior experience working as a Front End Associate for Fox Brothers Piggly Wiggly is most desirable.

Responsibilities

Perform administrative, customer service and general housekeeping functions to ensure the front end of the store is well maintained, safe and running efficiently.
Provide superior service to customers and employees.
Maintain a positive communication and customer relations.
Embrace and live the Company Mission Statement.
Display and maintain the SOUP commitment - “Sense Of Urgency Please.”
Be a team player and be flexible, versatile, supportive, positive, do one’s fair share and not display a “not my job” mentality.
Meet and maintain position availability, attendance and punctuality expectations.
Work efficiently/effectively in a fast-paced multi-changing work environment and embrace change.
Maintain good hygiene, wear appropriate company apparel, name tag, hair nets where designated, and a smile.
Meet position productivity, accuracy, and quality, dependability and physical requirements.
Abide by company and department policies, practices and procedures.
Perform department operations, practices and procedures within a retail/grocery environment.
Be self-directed, results oriented, project a positive business image and lead by example.
Maintain good attention to detail and follow through skills.
Meet department productivity, policy, standard operating procedures, quality and safety requirements.
Work efficiently with weights, measures, scales and tally unit product retail prices.
Do basic computer entries required for this position.
Operate department equipment in a safe and efficient manner.