Customer Service Clerk I

Homestead, City of • City of Homestead, FL

6d • Onsite

About The Position

The Customer Service Clerk I provides customer service for the City of Homestead by answering, screening, and transferring calls; responding to customer concerns and utility account inquiries; and directing visitors to the appropriate City department. The role also performs basic clerical and administrative work, including data entry, scanning, typing correspondence, filing, record keeping, routine paperwork, and creating and closing work orders. Cashiering and other related duties may be assigned.

This is a full-time, regular, in-person position with a standard 40-hour workweek consisting of five eight-hour days. The workday may vary to support public service. Occasional work outside the standard workweek, including evenings, weekends, and holidays, as well as overtime or shift assignments, may be required. The position reports to the Superintendent of Customer Service and the Director of Customer Service and has no supervisory responsibilities.

Employees must pass a background screening and comply with the City’s Drug-Free Workplace policy. The City verifies identity and employment authorization through the Form I-9 process. The City provides reasonable accommodations to qualifying individuals with disabilities and applies Florida Veterans’ Preference in hiring.

Requirements

• High school diploma or equivalent.
• Ability to recognize established priorities with minimal supervision.
• Ability to take initiative in fast-paced situations and flexibility to take on a variety of tasks and assignments.
• Good communication skills.
• Ability to comprehend and follow written and verbal instructions.
• Valid Florida Driver’s License with a clean driving record.
• Must pass a background screening process and comply with the City’s Drug-Free Workplace policy.

Nice To Haves

• Bilingual ability is preferred.

Responsibilities

• Greet City Hall visitors, determine the nature and purpose of their visits, and direct them appropriately.
• Answer incoming calls for the City of Homestead courteously, politely, tactfully, promptly, and discreetly.
• Respond to customer questions, problems, and complaints by phone and in person.
• Assist with updating and maintaining customer files.
• Perform basic clerical duties, including data entry, scanning documents, taking messages, typing correspondence, filing, processing routine paperwork, and basic record keeping.
• Create and close work orders.
• Perform cashier duties as needed.
• Pick up, open, and distribute mail as needed.
• Provide assistance to the Customer Service Department as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED