Customer Service Casino Gaming Associate
About The Position
Knighted is hiring a Customer Service Casino Gaming Associate in Compton, California. The role audits live casino table games and requires strong mental math, memorization, and attention to detail. Paid training is provided, and no casino experience is needed. Associates can earn new game certifications, which are tied to pay increases, and must maintain a state gaming license. The position calls for accuracy under pressure, direct communication with dealers when rules or procedures are broken, and a focus on guest experience. The company describes itself as California's #1 third-party gaming provider, serving the state's card rooms. Knighted has over 1,000 employees and is expanding across California. It promotes from within; the posting says 99% of its leaders started in the role where new hires begin. The position requires late-night and overnight availability, as well as availability on Friday, Saturday, and Sunday. Employees may sit or stand at a gaming table for three to four hours at a time. The role also involves handling chips and communicating clearly during gameplay.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available for late-night and overnight shifts.
- Be available to work Friday, Saturday, and Sunday.
- Be able to sit or stand at a gaming table for three to four hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
- Maintain a state gaming license.
Nice To Haves
- Experience in tutoring, teaching, accounting, cashiering, or another numbers-heavy role may be relevant; casino experience is not needed.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Use mental math to calculate payouts and wagers and verify bets.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while providing an excellent guest experience.
- Complete training and earn certifications for additional games.
- Maintain a state gaming license.
Benefits
- Paid training
- Pay increases tied to new game certifications
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Career advancement opportunities
- Community service opportunities
- Steady hours and long-term work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
