Gaming Shift Supervisor, Southland Casino
About The Position
Delaware North Gaming is hiring a full-time Gaming Shift Supervisor at Southland Casino in West Memphis, Arkansas. The supervisor oversees gaming department operations and team members, ensures guests receive superior service, and makes sure rules and procedures are followed. The role also serves as manager on duty for the overall operation of the video lottery gaming facility. Southland Casino Hotel is owned and operated by Delaware North. It features more than 2,200 slot machines, live blackjack, craps and roulette tables, simulcast wagering, a sportsbook, and a hotel with 300 rooms and suites.
Requirements
- Associate degree.
- Ability to obtain an Arkansas State Gaming License.
- Minimum of six months of gaming experience.
- Intermediate computer skills, including Microsoft Word, Excel, and Outlook.
- Capacity to work weekends, holidays, and swing shifts.
Responsibilities
- Monitor guest volume and wait times to ensure adequate staffing.
- Conduct team member hiring, training, development, performance reviews, and corrective counseling.
- Supervise authorization of jackpot payouts in compliance with state and company regulations, policies, and procedures.
- Investigate and resolve guest issues.
- Plan and schedule work assignments and support performance development.
- Work closely with all departments to help ensure efficient and effective operations.
- Oversee gaming department operations and team members, ensuring superior guest service and compliance with rules and procedures.
- Act as manager on duty for the overall operation of the video lottery gaming facility.
Benefits
- Weekly pay.
- Training and development opportunities.
- Employee discounts.
- Flexible work schedules.
- Eligible team members may receive health, dental, and vision insurance.
- Eligible team members may receive a 401(k) with company match.
- Eligible team members may receive paid vacation days and holidays.
- Eligible team members may receive paid parental bonding leave.
- Eligible team members may receive an employee assistance program.
- Eligible team members may receive tuition and/or professional certification reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
