Casino Cashier/Customer Service

Churchill Downs•Terre Haute, IN

10d•Onsite

About The Position

The Casino Cashier/Customer Service candidate handles financial and player-service transactions for guests and consolidates transactions on a per-shift, per-cage basis across front-line windows, the chip bank, employee bank, and main bank. The role is accountable for maintaining appropriate funds at Cage locations, completing required paperwork, reporting according to policy and procedure, and providing a high level of guest service and accountability. The candidate performs cash-handling and player-service activities, including check cashing, deposits and withdrawals, making change, exchanging chips and gaming or sports vouchers for cash, preparing jackpots and tax forms, and posting information in the casino accounting system. Depending on assignment, the candidate may prepare table fills and credits, issue house banks, assist with employee transactions, handle Count Room cash, maintain the check bank, and issue slot jackpots. The role also supports Players’ Club enrollment and questions, promotions, compliance entries, and training new Cashier Services Representatives. The position requires a high-school diploma or equivalent and previous cash-handling experience. The candidate must be organized, customer-service focused, comfortable working in a fast-paced and demanding environment, and able to perform basic arithmetic and use a multifunction calculator or adding machine. Microsoft Office experience is preferred. The work site is near the casino floor, where noise levels are high and exposure to smoke may occur. The role involves extended periods of sitting and walking, hand dexterity for handling money and office equipment, occasional reaching, and the ability to talk and hear. Lifting up to 40 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Previous cash-handling experience is required.
Ability to add, subtract, multiply, and divide using whole numbers and decimals.
Ability to use a multifunction calculator or adding machine.
Ability to apply common-sense understanding to written or oral instructions and handle problems involving multiple variables in non-standardized situations.
Strong interpersonal skills, organization, accountability, and a customer-service focus.
Ability to work in a fast-paced and demanding environment.
Ability to sit and walk for extended periods, use hand dexterity for calculators, money, and office equipment, occasionally reach, and talk and hear.
May be required to lift up to 40 pounds.
Close vision.

Nice To Haves

Microsoft Office experience is preferred.

Responsibilities

Handle guest check-cashing, deposit, withdrawal, change-making, and chip, sports-voucher, and gaming-voucher exchange transactions.
Prepare customer jackpots, W2G and W9 forms, other tax forms, and tax forms for the Table Games Department.
Accept payments on counter checks or return checks.
Post transaction information in the casino accounting system and remain accountable for daily transactions and balances.
Prepare AML entries for compliance.
Enroll new members in the Players’ Club and answer account questions; maintain thorough knowledge of the point system, kiosk functions, and promotions.
Issue complimentary or promotional expenses in accordance with the approved comp matrix, as applicable.
Assist with promotional giveaways, as appropriate.
Assist in training new Cashier Services Representatives.
When assigned to the chip bank, prepare table fills and credits for the shift, excluding breaks.
When assigned to the employee bank, issue house banks and assist with employee transactions.
When assigned to the main bank, consolidate transactions per shift and cage, maintain appropriate Cage funds, buy the drop, rake, or other cash from the Count Room, and maintain the check bank for counter checks, payments, consolidations, and redemptions.
During day and grave shifts, may issue slot jackpots.
Perform other duties as assigned.

Benefits

401k plan with company match
Employee Stock Purchase Plan with 15% discount
Health insurance
Dental insurance
Vision insurance
Flexible Spending Account
Health Savings Account
Company-paid short-term and long-term disability plans
Company-paid basic-term life insurance
Paid Time Off
Tuition reimbursement of $5,200 per year for undergraduate and graduate coursework
Team member discounts, including Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, and meal discounts
Fun team member events
Company-sponsored volunteer opportunities
Team member recognition program
Advancement opportunities and further professional development