Casino Cashier/Customer Service
About The Position
The Casino Cashier/Customer Service team member handles financial and player-services transactions for guests at Terre Haute Casino Resort. The role consolidates transactions on a per-shift, per-cage basis across front-line windows, the chip bank, employee bank, and main bank. The team member maintains appropriate funds at cage locations, completes required paperwork and reporting in accordance with policy and procedure, and provides a high level of guest service and accountability. The position may involve assignments at the front-line windows, chip bank, employee bank, or main bank. Depending on assignment and shift, duties include preparing table-game fills and credits, issuing house banks, consolidating transactions, maintaining check-bank records, buying cash from the Count Room, and issuing slot jackpots. The cashier also supports Players’ Club enrollment, promotions, guest account questions, and training of new Cashier Services Representatives.
Requirements
- High school diploma or equivalent.
- Previous cash-handling experience is required.
- Ability to add, subtract, multiply, and divide using whole numbers and decimals.
- Ability to use a multifunction calculator or adding machine.
- Ability to apply common-sense understanding to written or oral instructions and address problems involving multiple variables in non-standardized situations.
- Strong interpersonal skills, organization, and a customer-service focus.
- Ability to work in a fast-paced and demanding environment.
Nice To Haves
- Microsoft Office experience is preferred.
Responsibilities
- Handle check-cashing, customer deposit and withdrawal transactions, make change, and exchange chips, sports vouchers, and gaming vouchers for cash.
- Prepare customer jackpots, W2G forms, W9 forms, and other tax forms, including forms for the Table Games Department.
- Accept payments on counter checks or returned checks.
- Post transaction information in the casino accounting system.
- Account for transactions and balances daily.
- Prepare anti-money-laundering (AML) entries for compliance.
- Enroll new members in the Players’ Club, answer account questions, and explain the point system.
- Issue complimentary or promotional expenses in accordance with the approved comp matrix when authorized.
- Assist with promotional giveaways as appropriate.
- Maintain knowledge of kiosk functions and promotions.
- Assist with training new Cashier Services Representatives.
- When assigned to the chip bank, prepare table fills and credits for the shift, excluding breaks.
- When assigned to the employee bank, issue house banks and assist with employee transactions.
- When assigned to the main bank, consolidate transactions on a per-shift, per-cage basis and maintain appropriate funds at cage locations.
- During day and grave shifts, issue slot jackpots as assigned.
- Buy the drop, rake, or other cash from the Count Room.
- Maintain the check bank for counter checks, payments, consolidations, and redemptions.
- Perform other duties as assigned.
Benefits
- 401(k) plan with company match
- Employee Stock Purchase Plan with a 15% discount
- Health insurance
- Dental insurance
- Vision insurance
- Flexible Spending Account
- Health Savings Account
- Company-paid short-term and long-term disability plans
- Company-paid basic-term life insurance
- Paid time off
- Tuition reimbursement of up to $5,200 per year for undergraduate and graduate coursework
- Team member discounts, including Ford Affiliate Program, Verizon, AT&T, TicketsAtWork, Skechers, Sherwin Williams, and meal discounts
- Team member events
- Company-sponsored volunteer opportunities
- Team member recognition program
- Advancement opportunities and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
