Customer Service Casino Gaming Associate
About The Position
Knighted is hiring a Customer Service Casino Gaming Associate in Bell Gardens, California. The role audits live casino table games and calls for strong mental math, memorization, attention to detail, and the ability to stay focused in a fast-paced, high-pressure environment. No casino experience is needed; paid training is provided, with additional game certifications tied to pay increases. Associates must maintain a state gaming license and deliver an excellent guest experience while monitoring gameplay and communicating corrections to dealers when needed. Shifts may include late-night and overnight hours, and availability on Friday, Saturday, and Sunday is required. Knighted is California's #1 third-party gaming provider, serving the state's card rooms. Founded by industry veterans, the company has more than 1,000 employees and is expanding across California. The company notes that 99% of its leaders started in the Gaming Associate role and offers opportunities for career advancement. One application covers all California locations; applicants should tell their recruiter if they have a location preference.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental math, including addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work Friday, Saturday, and Sunday.
- Be prepared to work late-night and overnight hours.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously for rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable with direct communication and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
- Maintain a state gaming license.
Nice To Haves
- Experience in tutoring, teaching, accounting, cashiering, or another numbers-heavy role may be useful; casino experience is not required.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Use rapid mental math to calculate payouts, wagers, and verify bets.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while providing an excellent guest experience.
- Earn new game certifications through paid training.
- Maintain a state gaming license.
Benefits
- Paid training.
- Pay increases with new game certifications.
- 401(k).
- Health, dental, and vision coverage.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Low physical demand work.
- Steady hours and long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
