Customer Service Casino Gaming Associate
About The Position
Knighted is hiring a Customer Service Casino Gaming Associate in Bell Gardens, California. The role audits live casino table games and calls for strong mental math, memorization, attention to detail, and the ability to stay accurate in a fast-paced, high-pressure environment while delivering an excellent guest experience. Casino experience is not required; paid training is provided, and earning certifications for additional games leads to pay increases. Employees must maintain a state gaming license. The role requires late-night and overnight availability, including availability on Friday, Saturday, and Sunday. The position offers steady hours and long-term work, with opportunities for career advancement.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in mental addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available to work late-night and overnight hours.
- Be available to work Friday, Saturday, and Sunday.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay, with close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
- Maintain a state gaming license.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Calculate payouts, wagers, and bet verification using rapid mental math.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn certifications for additional games through paid training.
- Maintain a state gaming license.
Benefits
- Paid training.
- Pay increases with new game certifications.
- 401(k).
- Health, dental, and vision benefits.
- Paid time off.
- Career advancement opportunities.
- Community service opportunities.
- Steady hours and long-term work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
