Copy of Customer Service Casino Gaming Associate
About The Position
Knighted is hiring a full-time Customer Service Casino Gaming Associate in Manteca, California. In this role, you will audit live casino table games, apply game rules and procedures, perform rapid mental calculations, and help provide an excellent guest experience. Paid training is provided, and new game certifications are tied to pay increases. Casino experience is not required. Training is scheduled Monday through Friday, 10 a.m. to 6 p.m. The role requires availability for late-night and overnight shifts and on Fridays, Saturdays, and Sundays. Applicants must be at least 21, authorized to work in the United States, proficient in mental math, and able to pass background, credit, and drug screening. Employees must maintain a state gaming license. Knighted is a California third-party gaming provider with more than 1,000 employees. It describes the work as low in physical demand, offers steady hours and long-term work, and promotes career advancement, noting that 99% of its leaders started in associate roles.
Requirements
- Be at least 21 years old.
- Be authorized to work in the United States.
- Be proficient in addition, multiplication, division, and subtraction.
- Pass a background check, credit check, and drug screen.
- Be available for late-night and overnight shifts and on Fridays, Saturdays, and Sundays.
- Be able to sit or stand at a gaming table for 3–4 hours at a time.
- Be able to use hands and fingers dexterously, including rotating wrists, grabbing, pulling, pushing, pinching, and tapping.
- Be able to lift 5–10 pounds for chip management and bank reconciliation; requirements vary by location.
- Be able to see, speak, and hear clearly during gameplay.
- Have close, distance, color, peripheral, and depth perception.
- Be comfortable communicating directly and giving corrections when needed.
- Be able to stay focused and manage stress in fast-paced, high-pressure environments.
- Maintain a state gaming license.
Responsibilities
- Monitor live casino table games accurately and consistently.
- Correct dealers directly when a rule or procedure is broken.
- Calculate payouts, wagers, and bet verification using rapid mental math.
- Memorize rules, payout structures, and procedures for each certified game.
- Manage chips at the table, including stacking, sorting, and passing them.
- Reconcile table banks and chip inventory.
- Maintain accuracy under pressure while delivering an excellent guest experience.
- Earn certifications for new games through paid training.
- Maintain a state gaming license.
Benefits
- Paid training
- Pay raises with new game certifications
- 401(k)
- Health, dental, and vision coverage
- Paid time off
- Career advancement opportunities
- Community service opportunities
- Steady hours and long-term work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
