Customer Service (Biometric Enrollment) Specialist - On Call

Amentum • Memphis, TN

3d • Onsite

About The Position

As a Customer Service (Biometric Enrollment) Specialist, you will welcome and assist individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). You will guide applicants through their biometrics appointments, including identity verification and biometric capture. Amentum provides required training for qualified candidates.

This is a casual on-call position, not regular full-time or regular part-time employment. On-call employees must be available Monday through Friday, 7:45 a.m. to 4:15 p.m., to provide substitute coverage as needed. Notice is generally provided in advance but may occasionally be given the night before or on the day coverage is needed. Hours are not guaranteed, and work is assigned as needed.

The position pays $17.75 per hour and is overtime-eligible under the Service Contract Act (SCA). In addition to base pay, employees may be eligible for an SCA health and welfare payment for each hour worked; the amount depends on selected benefits. On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program. Health and welfare funds are used for employer benefit costs, with any remaining applicable amount paid out on a one-pay-period lag.

Requirements

• High school diploma or equivalent.
• Must be able to speak and write in English.
• Must be able to obtain and maintain facility credentials and authorization; U.S. citizenship is required for credentials and authorization at this work location.
• Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work with the public in a fast-paced environment.
• Ability to type and use basic computer skills.
• Successful completion of biometrics training and certification within 60 days.
• Must be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for on-call substitute coverage.

Nice To Haves

• Ability to speak a foreign language.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Provide front-line customer service on behalf of Amentum and the United States Government, treating applicants with patience, courtesy, sensitivity, and respect.
• Screen applicants to confirm they have a valid appointment notice and identification before entry into the ASC.
• Capture electronic fingerprints, photographs, and signatures while meeting established processing times and quality standards.
• Protect personally identifiable information, including applicant paperwork, identification, electronic biometric data, and reports.
• Use crowd-control barriers to help ensure safe, organized entry and provide interior and exterior crowd control.
• Visually inspect applicants and their belongings before permitting entry.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including applicant processing-time tracking, biometric reconciliation, visitor control logs, facility-check sign-offs, and other duties as needed.

Benefits

• On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program.
• Potential SCA health and welfare payment for each hour worked, depending on selected benefits.
• The posting also lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED