Customer Service (Biometric Enrollment) Specialist - On Call

Amentum • Chicago, IL

5d • Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role guides applicants through their biometrics appointments, including identity verification and biometric capture. Amentum provides required job training to qualified candidates. This is a casual on-call position, not a regular full-time or part-time position. Employees must be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for substitute coverage as needed. Notice is generally provided in advance, though assignments may occasionally be communicated the night before or the day of. Hours are not guaranteed, and work is on an as-needed basis. The position pays $19.47 per hour, is overtime-eligible, and is subject to Service Contract Act provisions. An additional health and welfare payment may be available depending on selected fringe benefits.

Requirements

• Must be able to obtain and maintain facility credentials or authorization; U.S. citizenship is required for credentials or authorization at this work location.
• High school diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand upright for the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Ability to type and use basic computer skills.
• Successfully complete biometrics training and become certified within 60 days.
• Must be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for on-call substitute coverage.

Nice To Haves

• Ability to speak a foreign language.

Responsibilities

• Complete biometric registration for applicants seeking legal immigration to the United States.
• Provide welcoming, respectful, sensitive, and courteous customer service to applicants and visitors.
• Protect personally identifiable information, including applicant paperwork and identification, electronic biometric data, and reports.
• Capture electronic fingerprints, photographs, and signatures while meeting established processing times and quality standards.
• Screen applicants for a valid appointment notice and identification before allowing entry to the ASC.
• Use crowd-control barriers to maintain safe, organized facility entry.
• Visually inspect applicants and their belongings before entry; during health crises, ask health-status questions and follow customer entry requirements.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including applicant processing-time tracking, biometrics reconciliation, visitor control logs, and facility-check sign-offs.
• Assist ASC staff in enforcing facility rules and policies and provide interior and exterior crowd control.

Benefits

• On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program (EAP).
• An additional health and welfare payment may be available under SCA provisions, depending on selected fringe benefits.
• The broader benefits overview lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

What This Job Offers

• Education Level: High school or GED