Customer Service (Biometric Enrollment) Specialist - On Call

Amentum • Hartford, CT

6d • Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role guides applicants through their biometrics appointments, including identity verification and biometric capture. Amentum provides required job training to qualified candidates.

This is a casual, on-call position rather than regular full-time or part-time employment. Employees are expected to be available Monday through Friday, 7:45 a.m. to 4:15 p.m., to provide substitute coverage as needed. Advance notice is generally provided, but employees may occasionally be notified the night before or the day of a coverage need. Hours are not guaranteed, and work is offered on an as-needed basis.

The position pays $19.89 per hour, is overtime-eligible, and is subject to the Service Contract Act. Employees may be eligible for additional health and welfare payments under the SCA, depending on selected benefits. On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program. A broader benefits overview in the posting lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

Requirements

• Must be able to obtain and maintain facility credentials or authorization; U.S. citizenship is required for credentials or authorization at this work location.
• High school diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright for the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Ability to type and use basic computer skills.
• Must successfully complete biometrics training and become certified within 60 days.
• Must be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for on-call substitute coverage.

Nice To Haves

• Ability to speak a foreign language.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Provide respectful, courteous, and sensitive front-line customer service to applicants and visitors.
• Safeguard personally identifiable information, including paperwork, identification, electronic biometric data, and reports.
• Capture electronic fingerprints, photographs, and signatures while meeting established processing times and quality standards.
• Screen applicants for a valid appointment notice and identification before allowing entry to the ASC.
• Use crowd-control barriers to maintain safe and orderly facility entry.
• Visually inspect applicants and their belongings before allowing entry; during health crises, ask about illness status and deny entry when required by customer requirements.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including processing-time tracking, biometric reconciliation, visitor-control logs, facility-check sign-offs, and other assigned administrative duties.
• Assist staff in enforcing ASC rules and policies and provide interior and exterior crowd control.

Benefits

• On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program (EAP).
• The posting lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance, with availability varying by employment type, location, and applicable agreements.
• Potential additional health and welfare payment under the Service Contract Act, depending on selected benefits.

What This Job Offers

• Education Level: High school or GED