Customer Service (Biometric Enrollment) Specialist - On Call

Amentum • Hartford, CT

4d • Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists people pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role provides front-line customer service on behalf of Amentum and the United States Government, guiding applicants through identity verification and biometric capture. Amentum provides required training to qualified candidates, and employees must complete biometrics training and certification within 60 days.

This is a casual on-call position, not regular full-time or regular part-time employment. Employees must be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for substitute coverage as needed. Although advance notice is generally provided, employees may occasionally be notified the night before or on the day coverage is needed. Hours are not guaranteed, and work is provided on an as-needed basis. The position is hourly and overtime-eligible, with stated compensation of $19.89 per hour. An additional health and welfare payment may be available under the Service Contract Act; the amount depends on selected fringe benefits and applicable deductions.

Requirements

• High school diploma or equivalent.
• Must be able to speak and write in English.
• Must be able to obtain and maintain facility credentials or authorization; U.S. citizenship is required for credentials or authorization at this work location.
• Ability to stand upright for the scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a fast-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of biometrics training and certification within 60 days.
• Availability Monday through Friday, 7:45 a.m. to 4:15 p.m., for on-call substitute coverage.

Nice To Haves

• Ability to speak a foreign language.

Responsibilities

• Complete biometric registration for applicants seeking legal immigration to the United States.
• Provide courteous, sensitive front-line customer service and treat applicants with respect.
• Protect personally identifiable information, including applicant paperwork, identification, electronic biometric data, and reports.
• Capture electronic fingerprints, photographs, and signatures while meeting established program-wide processing times and quality standards.
• Screen applicants for a valid appointment notice and identification before permitting entry to the ASC.
• Use crowd-control barriers to support safe, orderly entry into the facility.
• Visually inspect applicants and their belongings before allowing facility entry.
• During public health emergencies, ask applicants about illness status and deny entry when required by customer requirements.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including applicant processing-time tracking, biometric reconciliation, visitor-control logs, facility-check sign-offs, and other assigned administrative duties.

Benefits

• On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program (EAP).
• An additional health and welfare payment may be available under the Service Contract Act, depending on selected fringe benefits and applicable deductions.
• Company benefits overview lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

What This Job Offers

• Education Level: High school or GED