Customer Service (Biometric Enrollment) Specialist - On Call

Amentum • Memphis, TN

5d • Onsite

About The Position

The Customer Service (Biometric Enrollment) Specialist welcomes and assists individuals pursuing legal immigration to the United States at a USCIS Application Support Center (ASC). The role guides applicants through biometrics appointments, including identity verification and biometric capture. Amentum provides required job training for qualified candidates.

This is a casual, on-call position, not a regular full-time or part-time position. Employees are expected to be available Monday through Friday, 7:45 a.m. to 4:15 p.m., for substitute coverage as needed. Advance notice is generally provided, but employees may occasionally be notified the night before or on the day coverage is needed. Hours are not guaranteed, and work is on an as-needed basis.

The position pays $17.75 per hour and is overtime-eligible under the Service Contract Act. In addition to base pay, employees may be eligible for a health and welfare payment for each hour worked; the amount depends on selected fringe benefits. On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program. Other benefits may vary based on employment type, location, and applicable agreements.

Requirements

• Must be able to obtain and maintain facility credentials/authorization; U.S. citizenship is required for credentials/authorization at this work location.
• High school diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand upright for the scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work with the public in a fast-paced environment.
• Ability to type and use basic computer skills.
• Must successfully complete biometrics training and become certified within 60 days.
• Must be available Monday through Friday from 7:45 a.m. to 4:15 p.m. for on-call coverage as needed.

Nice To Haves

• Ability to speak a foreign language.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Provide courteous, respectful front-line customer service as a representative of Amentum and on behalf of the United States Government.
• Protect personally identifiable information, including applicant paperwork and identification, electronic biometric data, and reports.
• Capture electronic fingerprints, photographs, and signatures while meeting established processing times and quality standards.
• Screen applicants for a valid appointment notice and identification before permitting entry to the ASC.
• Use crowd-control barriers to support safe, orderly facility entry and provide interior and exterior crowd control.
• Visually inspect applicants and their belongings before allowing entry; during a pandemic or other health crisis, ask health-status questions and deny entry when required by customer requirements.
• Conduct periodic interior and exterior facility checks and report concerns to the Site Supervisor.
• Assist the Site Supervisor and/or government Immigration Service Officer in contacting local law enforcement or first responders when necessary.
• Accurately complete administrative paperwork, including applicant processing-time tracking, biometrics reconciliation, visitor-control logs, facility-check sign-offs, and other administrative duties as needed.

Benefits

• On-call employees are eligible for a retirement savings plan (401(k)) and the Employee Assistance Program.
• Eligible employees may receive an additional health and welfare payment per hour worked, subject to applicable benefit selections and deductions.
• The broader benefits overview lists health, dental, and vision insurance; paid time off and holidays; retirement benefits including 401(k) matching; educational reimbursement; parental leave; employee stock purchase plan; tax-saving options; disability and life insurance; and pet insurance. Benefits may vary by employment type, location, and applicable agreements.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED