Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices to teammates. Operational duties include processing purchases and related transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; and supporting displays, resets, food separation, stock rotation, and replenishment. The associate follows asset-protection procedures and state and local requirements for regulated products, and maintains a clean, orderly store. The role also provides photo-area services, including digital passport photos and printing; handles web pickup orders; uses store systems and equipment; maintains respectful coworker relationships; follows company policies and procedures; and completes assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor, pick, and deliver web pickup orders to customers.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend training and complete assigned PPLs.
- Complete special assignments and other tasks as assigned.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the description.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
