Customer Service Associate - Temporary

Walgreens•Faribault, MN

About The Position

The Customer Service Associate models and delivers a distinctive, positive customer experience by greeting customers, offering assistance with products and services, resolving issues, and providing courteous, friendly, fast, and efficient checkout service. The role registers sales, handles customer payments and transactions, and recommends products, trade-up items, and companion items. The associate supports store operations by maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; constructing and maintaining displays; completing resets and revisions; rotating and replenishing consumable products; and following product placement and food-separation procedures. The role also follows asset-protection procedures and complies with applicable state and local laws for regulated products. Additional duties include providing photo-area services, including digital passport photos and print services; fulfilling and delivering web pickup orders; helping maintain the interior and exterior of the store; completing assigned tasks; complying with company policies; and attending required training and completing assigned PPLs. The position requires fluent English reading, writing, and speaking (except in Puerto Rico), as well as willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and help ensure a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable items using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.