Customer Service Associate - Temporary

Walgreens•Wayne, NJ

7d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, answers questions, resolves issues, recommends products, and helps maintain store operations and merchandise displays. The associate handles cash register transactions, including purchases, voids, returns, refunds, exchanges, and rain checks. Duties also include stocking, inventory, pricing merchandise, maintaining clean and well-merchandised counters and shelves, following asset protection procedures, and complying with laws governing regulated products. The position supports food handling and stock rotation, store maintenance, photo services, and web order pickups. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
Model and share customer service best practices, including proactive assistance and courteous interpersonal behavior.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
Assist with food separation and product placement according to policy; rotate consumable stock using first in, first out procedures and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.