Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales at an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role supports customers throughout the store, including resolving questions and issues, recommending products, and assisting in the photo area and with web pickup orders. The associate helps maintain store operations and presentation by handling transactions and returns, merchandising and pricing products, maintaining inventory records, constructing displays, rotating and restocking consumable items, and helping keep the store clean and orderly. The role also requires compliance with company procedures and applicable laws, and participation in assigned training and development.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide customers with courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Ring up purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Follow asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus web pickup orders, pick ordered items, and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
