Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles checkout transactions with courteous, fair, friendly, and efficient service. The role assists customers and patients, answers questions, resolves issues, and shares customer-service best practices with team members. The position supports store operations by processing purchases and related transactions; recommending products; maintaining merchandise, inventory, displays, and store cleanliness; and following asset-protection procedures and laws for regulated products. Duties also include food separation and stock rotation, photo-area services, online order pickup, and other assigned tasks. The associate uses store systems and equipment, complies with company policies, maintains respectful coworker relationships, and completes assigned training.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Process purchases at the assigned register; collect cash and provide change; handle voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed.
- Follow company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws concerning regulated products, such as alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy; rotate consumables using first-in, first-out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete assigned PPLs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
