Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, recommends products, and supports store operations, merchandising, asset protection, and store upkeep. It also provides service in the photo area and handles web pickup orders. The associate follows company policies and procedures, maintains respectful relationships with coworkers, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Process customer purchases, collect cash, distribute change, and handle voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as directed by the store manager or shift leader.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policy; rotate consumable stock using first-in, first-out procedures and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly interior and exterior store appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete requested or assigned PPLs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
