Customer Service Associate - Temporary

Walgreens•Madisonville, KY

8d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer service best practices and Walgreens service traits with team members. Operational duties include recommending products and related items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and following asset protection procedures and regulations for controlled products. The associate constructs and maintains displays, completes resets, supports proper food placement and stock rotation, and uses store systems and equipment. The associate also provides photo-area services, including digital passport photos and poster printing; handles web pickup orders; helps maintain the store's interior and exterior; follows company policies; maintains respectful coworker relationships; and completes assigned tasks. The role includes attending training and completing assigned PPLs. The position is temporary. The posting says compensation depends on factors including geography, skills, education, and experience, and refers applicants to the company benefits website for benefit information.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Model customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient customer service; recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, and check in and price merchandise as directed.
Implement company asset-protection procedures and comply with state and local laws for regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement, stock rotation using first-in, first-out, and restocking outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photo service, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.