Customer Service Associate - Temporary

Walgreens•Russellville, AR

About The Position

The Customer Service Associate delivers a distinctive, welcoming customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers purchases, handles payments and transaction adjustments, assists customers with questions and issues, and recommends products. Associates also support store operations through merchandising, inventory, asset protection, regulated-product compliance, display maintenance, stocking, and general store upkeep. The position includes customer service in the photo area, such as digital passport photos and photo-product sales, and handling web pickup orders. The associate completes training and other assigned tasks, follows company policies and procedures, and maintains respectful relationships with coworkers. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer help with products and services, and resolve issues or answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment as needed.
Provide photo-area services, including digital passport photos and poster printing, and suggest promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete requested training and assigned PPLs, special assignments, and other tasks.