Customer Service Associate

Royal Farms•Jessup, MD

About The Position

The Customer Service Associate supports the store leadership team by carrying out store-level tasks that help ensure efficient, safe, customer-focused operations. Duties include food service preparation, point-of-sale transactions, housekeeping, and general store upkeep. The role contributes to an exceptional customer experience by engaging customers with friendliness, efficiency, and professionalism, building brand loyalty, and upholding Royal Farms standards. The associate serves customers, operates registers and assisted checkout terminals, handles fuel transactions, prepares food and beverages, stocks and merchandises products, and maintains store cleanliness and safety. The role also requires following company safety, security, food safety, and operational procedures, as well as supporting the company’s mission, core values, and brand standards.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Must be punctual and arrive to work on time.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime as required by business needs.
Ability to adhere to assigned schedules.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to customer questions about merchandise and assist with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register, scan and bag items, process payment methods, activate fuel and gift cards, and balance the drawer at the end of the shift.
Follow ID verification laws when selling age-restricted products such as alcohol or tobacco.
Assist and educate customers at assisted checkout terminals, monitor transactions for payment accuracy, and help prevent theft.
Assist customers with purchases requiring employee assistance, including tobacco, lottery, or items kept behind the counter.
Handle customer fuel transactions and monitor fuel court activity, stopping pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, ensuring accuracy, quality, and speed.
Execute foodservice and beverage programs, maintaining proper portioning, presentation, and product availability.
Follow food safety and sanitation practices for food handling, storage, and cleaning.
Restock products and supplies to maintain store inventory levels.
Check expiration codes, face and inspect items, and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean, organized, and safe work area and promptly report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures in SOPs and training materials.
Uphold company mission, core values, and brand standards, including integrity, accountability, and operational excellence.
Perform other projects or duties as assigned.