Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and registers sales at an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer-service best practices with team members. The position supports store operations by recommending products, processing purchases and transactions such as returns and exchanges, maintaining merchandise and displays, checking in and pricing products, and following asset-protection procedures and applicable laws for regulated products. Duties also include food separation and stock rotation, providing photo-area services, fulfilling web pickup orders, and maintaining a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
- Model and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient service.
- Recommend items for sale, including trade-up and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
