Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role helps customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices and Walgreens service traits for other team members. Operational duties include processing purchases, cash, change, voids, returns, refunds, exchanges, and rain checks; recommending items and companion products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; and supporting asset protection and compliance with laws for regulated products. The associate constructs and maintains displays, completes resets and revisions, assists with food separation and placement, rotates and restocks consumable products, and uses store systems and equipment. The role also provides photo-area services, including digital passport photos, poster printing, and promotional photo-product suggestions; handles web pickup orders; helps maintain the interior and exterior of the store; follows company policies; maintains respectful coworker relationships; and completes assigned tasks and training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases and process cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos and poster printing, and suggest promotional photo products.
- Monitor, pick, and deliver web pickup orders to customers.
- Help maintain a clean, neat, and orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
