Customer Service Associate

Royal Farms•Marple Township, PA

13d

About The Position

The Customer Service Associate supports the store leadership team by performing store-level tasks that promote efficient, safe, and customer-focused operations. Duties include food preparation, point-of-sale transactions, housekeeping, merchandising, and general store upkeep. The associate engages customers with friendliness, efficiency, and professionalism to deliver an exceptional experience, build brand loyalty, and uphold Royal Farms standards.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks, including squatting, stooping, and crouching.
Must be comfortable working around hot equipment and cleaning products.
Must be punctual and able to adhere to assigned schedules.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime, as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, demonstrate product knowledge, and assist with merchandise questions and product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register, scan and bag items, handle payment methods, activate fuel and gift cards, and balance the drawer at shift end.
Verify identification as required by law when selling age-restricted products, such as alcohol or tobacco.
Assist customers with assisted checkout terminals, monitor transactions for accurate payment, and help prevent theft.
Assist with purchases requiring employee assistance, including tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions and monitor fuel court activity, stopping pumps if necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, ensuring accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, maintaining appropriate portions, presentation, and product availability.
Follow food safety and sanitation standards, including proper handling, storage, and cleaning practices.
Restock products and supplies; check expiration codes, face and inspect items, and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal, and maintain a clean, organized, and safe work area.
Immediately report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures, and uphold company mission, core values, and brand standards.
Perform other projects and duties as assigned.