Customer Service Associate

Walgreens•Bel Air, MD

13d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience, registers sales on an assigned cash register, and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer-service best practices, including proactive assistance, identifying customer needs, and helping customers until they are satisfied. Operational duties include recommending products and companion items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean and well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and implementing asset-protection procedures. The associate follows laws related to regulated products and helps construct and maintain displays, complete resets, separate and place food items appropriately, rotate stock using first-in, first-out practices, and restock items. The associate uses store systems and equipment, provides customer service in the photo area, and handles web pick-up orders by monitoring, picking, and delivering orders to customers. The role also helps maintain the interior and exterior of the store, follows company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends required training and PPLs. A flexible schedule, including evenings and weekends, is required.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer-service best practices and Walgreens service traits, including proactive assistance and serving customers until satisfied.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating and placing food items according to policies and procedures.
Assist with consumable-item stock rotation using first-in, first-out methods and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor web pick-up orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.