Customer Service Associate

Walgreens•Kingman, AZ

11d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates demonstrate customer-service best practices and Walgreens service traits, such as proactively offering help, identifying customer needs, and assisting until customers are satisfied. Operational duties include recommending products and related items; processing purchases, payments, voids, returns, refunds, exchanges, and rain checks; maintaining merchandise, shelves, displays, inventory, and store records; and following asset-protection procedures and laws governing regulated products. The associate supports merchandise resets and seasonal displays, food handling and placement, stock rotation, and replenishment. The role also includes photo-area services, including digital passport photos and photo products, fulfilling web pickup orders, maintaining store cleanliness, following company policies, and completing assigned tasks. The associate attends training and completes assigned learning modules. The position requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends, is preferred.

Responsibilities

Model and deliver a distinctive, delightful customer experience.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Demonstrate customer-service best practices, including proactively offering help, identifying needs, and assisting customers until satisfied.
Provide courteous, friendly, fast, and efficient service.
Recommend items for sale, including trade-up and companion items.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out methods and restock out-of-stock items.
Maintain working knowledge of store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.