Customer Service Associate

Walgreens•Lincoln, NE

10d

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role provides courteous, fair, friendly, and efficient checkout service, registers sales, and assists customers with products and services. It also supports store operations by maintaining merchandise and displays, processing transactions and returns, following asset-protection and regulated-product procedures, and helping keep the store clean and orderly. The associate provides service in the photo area and handles web pickup orders. The role includes attending assigned training and completing requested learning modules.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend items, trade-up products, and companion items.
Operate the assigned cash register; collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor Picture Care Plus web pickup orders, select ordered items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, orderly interior and exterior store conditions and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.