Customer Service Associate

Royal Farms•Federalsburg, MD

About The Position

The Customer Service Associate supports the store leadership team by completing store-level tasks that promote efficient, safe, customer-focused operations. Duties include food and beverage preparation, point-of-sale transactions, housekeeping, merchandising, and general store upkeep. The role helps deliver an exceptional customer experience through friendly, efficient, and professional service, building brand loyalty and upholding Royal Farms standards. The associate serves customers, processes purchases and fuel transactions, prepares food and beverages, stocks and checks merchandise, and maintains a clean and safe store. The position requires following food safety, security, safety, and operational procedures, as well as the company’s mission, values, and brand standards. Other projects and duties may be assigned.

Requirements

Must be at least 16 years old.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Ability to multitask effectively in a fast-paced environment.
Ability to learn and follow Royal Farms safety processes and procedures.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout a shift.
Ability to perform repetitive physical tasks such as squatting, stooping, and crouching.
Comfort working around hot equipment and cleaning products.
Punctuality and ability to adhere to assigned schedules.
Must wear slip-resistant shoes while on duty.
Flexible availability for various shifts, including weekends, holidays, and overtime, as required by business needs.

Nice To Haves

Prior experience in food service and/or customer service.

Responsibilities

Greet and acknowledge customers, provide friendly and attentive service, anticipate customer needs, and demonstrate product knowledge.
Respond to merchandise inquiries and assist customers with product selection.
Communicate customer requests, vendor issues, and product damage to store leadership.
Operate the register, scan and bag items, process different payment methods, activate fuel and gift cards, and balance the drawer at shift end.
Follow identification verification laws when selling age-restricted products, including alcohol and tobacco.
Assist and educate customers using assisted checkout terminals, monitor transactions for accuracy, and help prevent theft.
Assist with purchases requiring employee assistance, including tobacco, lottery, and items kept behind the counter.
Handle customer fuel transactions and monitor fuel court activity, stopping pumps when necessary.
Prepare made-to-order food and beverages according to recipes or customer specifications, maintaining accuracy, quality, and speed.
Execute foodservice and beverage programs consistently, including proper portioning, presentation, and product availability.
Follow food safety and sanitation standards for handling, storage, and cleaning.
Restock products and supplies to keep the store fully stocked.
Check expiration codes, face and inspect items, and remove expired products according to company procedures.
Perform routine cleaning and side work, including sweeping, mopping, and trash removal.
Maintain a clean, organized work area and immediately report unsafe conditions to store leadership.
Follow Royal Farms safety, security, and operational procedures, and uphold the company’s mission, core values, and brand standards.
Perform other projects and duties as assigned.