CARWASH 7028 - CUSTOMER SERVICE ASSOCIATE - YELLOWBLUFF

GATE HR•Jacksonville, FL

125d•Onsite

About The Position

The GATE Express Wash Associate makes customer service the first priority by providing guests with a safe, friendly experience. The associate responds to guest questions promptly and accurately, works to exceed customer expectations, and helps process vehicles efficiently by following the correct procedures for each vehicle. The role also maintains the cleanliness and organization of the facility. Team members are trained to perform all car wash functions, including operating kiosks, credit card machines, and point-of-sale equipment; guiding vehicles through the wash; maintaining and repairing equipment; performing minor repairs and preventive maintenance; detailing vehicles; and learning about site merchandise. The role involves working indoors and outdoors and may include standing for extended periods, lifting up to 50 pounds, and bending, kneeling, stooping, and reaching.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English well enough to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.

Responsibilities

Arrive at work consistently and on time, wearing a clean, proper uniform; wear safety goggles and non-slip shoes when necessary.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, and help maintain a safe work environment.
Handle chemicals safely and properly, and become proficient with the relevant equipment and its safety features.
Contribute to a positive and supportive team environment.
Provide friendly, prompt customer service and accommodate guest questions and requests.
Process vehicles efficiently by following the established procedure for every vehicle.
Guide guests with clear hand signals, review loading directions, and signal when a vehicle is properly positioned and ready for the wash.
Check vehicles before they enter the wash tunnel for visible safety issues.
Maintain facility cleanliness and organization, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash; replacing light bulbs; replenishing towel dispensers; and changing register paper and ink cartridges.
Perform vehicle detailing as trained and directed.
Operate Express Wash kiosks, credit card machines, and point-of-sale equipment.
Learn and perform minor repairs and maintenance on car wash equipment when necessary.