Customer Service Associate

Walgreens•Torrington, CT

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes operating a cash register, assisting customers with products and services, resolving issues, and following Walgreens customer-service practices. The associate also supports store operations through merchandising, inventory, asset protection, compliance with regulated-product laws, maintenance, and completion of assigned tasks. Additional duties include providing photo-area services and fulfilling web pickup orders. The associate attends assigned training and completes requested learning modules.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment with working knowledge.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and recommendations of promotional photo products.
Monitor and fulfill web pickup orders in Picture Care Plus and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.