TTI Customer Service Job Fair - Thursday, October 29th

RYOBI•Anderson, SC

10d•Onsite

About The Position

TTI Power Equipment is hiring Customer Service Associates for its Customer Engagement Department at its Anderson, South Carolina office. The role is on first shift, Monday through Friday, 9:00 a.m. to 6:00 p.m., with weekend work required. Starting pay is $16.00 per hour. The company is hosting an onsite job fair on Thursday, October 29, from 10:00 a.m. to 2:00 p.m., where interviews and offers may be made onsite. Applicants are encouraged to submit an application before attending. The Customer Service Associate responds to consumers, service centers, distributors, and internal customers about company policies and procedures, warranty coverage and service, orders, pricing, stock availability, and order status. The associate helps resolve service and warranty issues while applying policy flexibly and professionally.

Requirements

High school education or equivalent.
At least one year of experience in TTI customer service, a call center, or a closely related field with inbound-call experience.
Strong written and verbal communication skills.
Ability to communicate clearly with callers.
Ability to professionally handle irate callers and high-stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal management intervention.
Proficiency with Microsoft Word and Excel.
Weekend work is required.

Nice To Haves

Proficiency with Microsoft Access.

Responsibilities

Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for callers.
Provide direction to callers handling warranty and non-warranty service matters.
Resolve issues for authorized service centers or consumers while maintaining a flexible approach to enforcing policy.
Direct callers to locations where they can purchase parts and receive repair service.
Work with internal customers on warranty claims, stock issues, and lost or damaged freight.
Enter orders and provide customers with pricing, stock availability, and order status.
Perform other duties as assigned.