TTI Customer Service Job Fair - Thursday, October 29th

Techtronic Industries - TTI•Anderson, SC

11d•Onsite

About The Position

TTI Power Equipment is hiring Customer Service Associates for its Customer Engagement Department at its Anderson, South Carolina office. The role is on 1st shift, Monday through Friday, from 9:00 a.m. to 6:00 p.m., with weekend work required. Starting pay is $16.00 per hour. The company offers competitive wages and a comprehensive benefits package that includes tuition assistance, 401(k), medical, dental, and vision coverage, vacation, and holidays. The Customer Service Associate responds to consumer, service center, and distributor inquiries; verifies warranty coverage; helps callers find warranty and non-warranty service; resolves issues; and supports customers with parts, repairs, orders, pricing, stock availability, and order status. The position also works with internal customers on warranty claims, stock issues, and lost or damaged freight.

Requirements

High school education or equivalent.
Minimum of one year of TTI customer service, call center, or closely related experience with inbound calls.
Strong written and verbal communication skills.
Ability to communicate clearly with callers.
Ability to professionally handle irate callers and high-stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal management intervention.
Proficiency with Microsoft Word and Excel.
Weekend work required.

Nice To Haves

Knowledge of Microsoft Access.

Responsibilities

Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for callers.
Provide helpful direction to callers seeking warranty and non-warranty service.
Resolve issues for authorized service centers or consumers while maintaining a flexible approach to enforcing policy.
Provide callers with locations to purchase parts and receive repair service.
Work with internal customers on warranty claims, stock issues, and lost or damaged freight.
Enter orders and provide customers with pricing, stock availability, and order status.
Perform other duties as assigned.