TTI Bilingual Customer Service Job Fair - Thursday, October 29th

RYOBI•Anderson, SC

10d•Onsite

About The Position

TTI Power Equipment is hiring Bilingual Customer Service Associates for its Customer Engagement Department at its Anderson, South Carolina office. The role handles calls from consumers, service centers, distributors, and other customers, supporting warranty and non-warranty service, parts purchases, repairs, orders, and related issues. The position is listed as 1st shift, Monday through Friday, 9:00 a.m. to 6:00 p.m., with weekend work required. Starting pay is $17.11 per hour. The company offers a comprehensive benefits package.

Requirements

High school education or equivalent.
At least one year of experience in TTI customer service, a call center, or a closely related field with inbound call experience.
Strong written and verbal communication skills.
Ability to communicate clearly with callers.
Ability to professionally handle irate callers and high-stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal management intervention.
Proficiency with Microsoft Word and Excel.
Bilingual ability, as indicated by the job title and role description.
Weekend work is required.

Nice To Haves

Microsoft Access experience.

Responsibilities

Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for callers.
Direct callers seeking warranty and non-warranty service.
Resolve issues for authorized service centers or consumers while maintaining flexibility in enforcing policy.
Provide callers with locations to purchase parts and receive repair service.
Work with internal customers on warranty claims, stock issues, and lost or damaged freight.
Enter orders and provide customers with pricing, stock availability, and order status.
Perform other duties as assigned.