Customer Service Associate

Walgreens•Elkton, MD

1d•Onsite

About The Position

The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role includes greeting customers, answering questions, resolving issues, recommending products, and operating a cash register to process purchases and related transactions. Associates also support store operations by maintaining merchandise and displays, stocking and rotating products, following asset protection and regulated-product procedures, and helping keep the store clean and orderly. The position may include photo-area services and fulfilling web pickup orders. Associates complete assigned training and follow company policies and procedures.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
English fluency is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues to support a positive customer experience.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance through customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestions for promotional photo products.
Monitor and fulfill web pickup orders, including selecting items and delivering orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.