Customer Service Associate

Walgreens•Hartford, WI

3d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Operational duties include processing sales and other register transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting asset protection and compliance with laws governing regulated products; constructing displays and completing resets; and assisting with food separation, product placement, stock rotation, and restocking. The associate uses store systems and equipment, serves customers in the photo area, handles web pickup orders, and helps maintain a clean and orderly store. The position also requires compliance with company policies, respectful coworker relationships, completion of assigned tasks, and attendance at requested training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Provide courteous, friendly, fast, and efficient checkout and customer service.
Greet customers and patients, offer assistance, answer questions, and resolve customer issues.
Model and share customer-service best practices with team members.
Recommend products, trade-up items, and companion items.
Process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by a manager or assigned by corporate.