Customer Service Associate

Laundry Capital Co. LLC•New York, NY

10d•Onsite

About The Position

Customer Service Associates (CSAs) report to the Store Manager and handle daily duties that maintain high levels of customer service by helping provide a clean, safe, and friendly store. They assist customers with laundry cards, machine selection and operation, retail purchases, and wash-and-fold orders, and respond to other questions or concerns. CSAs operate the register or point-of-sale system, maintain knowledge of products, encourage additional purchases, and keep retail items stocked. They use log books to document maintenance issues and other shift information, alert supervisors to unsafe situations and customer complaints or claims, and follow company policies, procedures, and safety practices. The role also involves cleaning and maintaining the store, including walking the floor, picking up debris, emptying trash, checking restrooms, and performing other cleaning duties as needed. Employees must understand their responsibilities during emergencies such as fires, floods, and severe weather. This is a part-time, in-person position in Jamaica, New York, with a pay rate of $17.00 per hour. Flexible scheduling, including overnight options, is available.

Requirements

Must be able to stand for up to 8+ hours per shift.
Must be able to lift up to 35 pounds.
Must communicate professionally with customers and associates.
Must work well with others and remain calm in stressful situations.
Ability to resolve customer issues and complaints in a timely, professional manner.
Ability to perform tasks as assigned by management.
Ability to work a flexible schedule, including overnight hours.

Nice To Haves

Previous customer service or retail experience is preferred.

Responsibilities

Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
Accurately operate the register or point-of-sale system.
Maintain knowledge of products and their uses, and encourage customers to purchase additional items.
Keep retail items neatly stocked and promptly inform management when inventory or janitorial supplies are running low.
Use log books to report building or equipment maintenance issues and other relevant information.
Immediately inform a supervisor of unsafe situations, customer complaints, or claims.
Select the appropriate equipment for the amount of laundry and resolve customer concerns to the best of their ability.
Follow company policies and procedures, including attendance and uniform standards.
Follow safety practices to prevent accidents and injuries and maintain a safe environment inside and outside the store.
Understand responsibilities during emergency situations, including fires, floods, and severe weather.
Continually walk the floor, pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as needed.