Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. The associate also models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits. Operational duties include recommending products and companion items; processing purchases, payments, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory and maintaining records; checking in and pricing merchandise; and following asset-protection procedures and laws for regulated products. The associate constructs and maintains displays, completes resets, assists with food separation and placement, rotates consumable stock using first-in, first-out practices, and restocks items. The position also requires working knowledge of store systems and equipment; providing photo-area services such as digital passport photos and poster printing; handling web pick-up orders; helping maintain a clean and orderly store; complying with company policies; maintaining respectful coworker relationships; and completing assigned tasks and training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using first-in, first-out methods and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product recommendations.
- Monitor and fulfill web pick-up orders and deliver them to customers at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
