Customer Service Associate

Walgreens•Webster Groves, MO

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales, provides courteous and efficient checkout service, assists customers and patients with products and services, resolves issues, and shares customer-service best practices with team members. The associate handles purchases and related transactions, recommends products, maintains merchandise and displays, supports inventory and stock rotation, and follows asset-protection procedures and applicable laws for regulated products. The role also provides photo-area services, fulfills web pick-up orders, and helps maintain a clean and orderly store. The associate complies with company policies, maintains respectful relationships with coworkers, completes assigned tasks and training, and must be willing to work a flexible schedule that includes evenings and weekends. The position requires fluency in reading, writing, and speaking English except in Puerto Rico. The employer considers qualified applicants with arrest and conviction records and is an equal opportunity employer, including disability and veterans.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members, including courteous interpersonal habits and proactive assistance.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, or companion items.
Register customer purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges as needed.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pick-up orders and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training, requested or assigned PPLs, special assignments, and other tasks.