Customer Service Associate

Walgreens•Ruston, LA

3d•$15 - $19

About The Position

Models and delivers a distinctive, delightful customer experience, and registers sales on an assigned cash register while providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience, and shares customer-service best practices with team members. Provides fast, efficient service; recommends products and companion items; processes purchases, cash, change, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory and maintains records; checks in and prices merchandise; and constructs displays and completes resets. Follows asset-protection procedures and applicable laws for regulated products. Supports food separation, product placement, stock rotation, and restocking. Uses store systems and equipment; provides photo-area services, including digital passport photos and poster printing; and handles web pickup orders. Helps maintain a clean and orderly store, follows company policies and procedures, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
Help maintain clean, neat, orderly store conditions and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.