Customer Service Associate

Walgreens•Greensboro, NC

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role supports customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. It also models customer service best practices, including proactive assistance, identifying customer needs, and helping until customers are satisfied. Operational duties include processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; recommending products; maintaining counters, shelves, inventory, records, and merchandise displays; checking in and pricing merchandise; and following asset protection procedures and laws applicable to regulated products. The associate helps with product placement and food separation, stock rotation and replenishment, store maintenance, photo services, and web pickup orders. The role requires working knowledge of store systems and equipment, compliance with company policies, respectful coworker relationships, and completion of assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Provide courteous, friendly, fast, and efficient service to customers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including proactive assistance and identifying and meeting customer needs.
Recommend products, trade-up items, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers arriving at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.