Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive, friendly, and efficient customer experience. The role involves greeting customers and patients, offering assistance with products and services, resolving issues, answering questions, and sharing customer-service best practices with team members. The associate operates a cash register and handles purchases, payments, returns, refunds, exchanges, voids, and rain checks. The position also supports store operations, including merchandising, inventory, pricing, displays, resets, stock rotation, asset protection, and compliance with laws governing regulated products. Additional duties include assisting in the photo area, fulfilling web pickup orders, maintaining the store’s appearance, completing assigned tasks, and attending required training. The role requires fluency in English except in Puerto Rico and a willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer help with products and services, answer questions, and resolve issues.
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, and companion items to customers.
- Operate the assigned cash register; collect payments and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to company policies and procedures.
- Rotate consumable stock using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
