Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, resolves issues, answers questions, and shares customer-service best practices with team members. Responsibilities span checkout, merchandising, inventory, store maintenance, asset protection, and compliance with laws governing regulated products. The associate also supports photo services, including digital passport photos and print products, and handles web pickup orders by selecting items and delivering them to customers. The position requires working knowledge of store systems and equipment, completing assigned tasks and training, and maintaining respectful relationships with coworkers.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient checkout service.
- Recommend items for sale, trade-up items, and companion products.
- Operate an assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement company asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Provide photo-area customer service, including digital passport photo service, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
