GC Retail Customer Service Associate Store 421

Guitar Center • Denver, CO

1d

About The Position

The Customer Service Associate is the first and last point of contact for customers and helps create a positive shopping experience while preventing theft and supporting store safety. The role includes welcoming customers, answering questions, directing customers to appropriate staff or departments, and offering assistance to customers who leave without making a purchase.

The associate also supports store operations and loss prevention by checking receipts and gear bags at store exits, checking employee coats and bags as employees leave, and recording applicable item descriptions and serial numbers. Additional responsibilities include monitoring the sales floor, reporting safety hazards or suspicious activity, and following store safety and loss-prevention procedures.

The position requires availability for flexible scheduling, including nights and weekends, and the ability to work additional hours when needed. Physical duties include standing and walking for extended periods, lifting and carrying up to 25 pounds, and frequent stooping, bending, and reaching.

Requirements

• Previous customer service experience, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Strong organizational skills and attention to detail.
• Flexibility in scheduling, including availability to work nights and weekends and additional hours when needed.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with frequent stooping, bending, and reaching.

Nice To Haves

• Passion for music and familiarity with musical instruments and equipment.

Responsibilities

• Greet customers as they enter the store and offer assistance.
• Answer customer inquiries and direct customers to appropriate departments or staff.
• Help customers feel welcome and valued throughout their shopping experience.
• Communicate with customers leaving without a purchase to obtain feedback or offer further assistance.
• Collaborate and communicate with team members to support smooth store operations.
• Conduct receipt checks at store exits and verify receipts against purchased items.
• Professionally address discrepancies between receipts and purchased items.
• Inspect gear bags at store exits and record item descriptions and applicable serial numbers to verify matches.
• Check employee coats and bags as associates exit the store.
• Support store operational tasks as assigned.
• Monitor the sales floor to help ensure it is organized, clean, and safe.
• Promptly identify and address safety hazards or issues with management.
• Follow store safety and loss-prevention policies and procedures.
• Report suspicious activities or security concerns to management.

Benefits

• Gig leave for employee musicians to take time off to share their music and return to their job after a tour.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed